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At Fragrancelightil, we are committed to providing high-quality digital marketing services and ensuring client satisfaction. This Return Policy outlines the terms and conditions under which you may cancel services or request refunds. We understand that circumstances change, and we strive to be fair and transparent in our policies. Please read this policy carefully before purchasing any services from us.
Our services are digital in nature and involve the creation, implementation, and management of marketing campaigns and strategies. Unlike physical products, digital services cannot be returned in the traditional sense once they have been delivered or performed. However, we recognize the importance of client satisfaction and have established policies to address situations where services do not meet expectations or where clients need to cancel their agreements.
We offer various service packages on a monthly subscription basis. When you purchase a service package, you are committing to receive services for the duration specified in your agreement. Subscription services automatically renew at the end of each billing period unless you cancel before the renewal date. It is your responsibility to cancel your subscription if you do not wish to continue receiving services.
For monthly subscription services, you may cancel at any time by providing written notice to us at least seven days before your next billing date. If you cancel within this timeframe, you will not be charged for the following month, but you will continue to receive services through the end of your current billing period. No refunds will be provided for the current billing period, as services have already been allocated and work has commenced.
For annual subscription services, you may cancel within the first thirty days of your initial purchase for a full refund, minus any services already delivered or work already performed. After the thirty-day period, cancellations will result in a prorated refund based on the remaining months of service, minus a cancellation fee of twenty percent of the total contract value to cover administrative costs and work already performed.
For custom projects and one-time services, payment terms and cancellation policies are outlined in your individual service agreement. Generally, custom projects require an initial deposit that is non-refundable once work has commenced. The deposit covers initial research, planning, and resource allocation. If you wish to cancel a custom project after work has begun, you will be responsible for paying for all work completed up to the point of cancellation, as determined by project milestones outlined in your agreement.
Refunds may be issued in the following circumstances:
If we fail to deliver the services outlined in your agreement through no fault of your own, you may be eligible for a full or partial refund. We will work with you to determine the appropriate refund amount based on the services that were not delivered.
If technical issues on our end prevent us from delivering services as promised, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund for the affected period.
If you are dissatisfied with the quality of our services, we encourage you to contact us immediately so we can address your concerns. We will work with you to improve service delivery and meet your expectations. If we are unable to resolve your concerns after making reasonable efforts, we may offer a partial refund at our discretion.
Refunds will not be issued in the following circumstances:
If you simply change your mind about wanting our services after work has commenced, you will not be eligible for a refund. We allocate resources and begin work immediately upon receiving your order, and we cannot recover these costs.
While we use best practices and data-driven strategies, we cannot guarantee specific results. Refunds will not be issued solely because desired results were not achieved, provided we have delivered the services as outlined in your agreement.
If we are unable to deliver services due to your failure to provide necessary information, access, approvals, or cooperation, you will not be eligible for a refund. Successful digital marketing requires collaboration, and we cannot be held responsible for delays or poor results caused by lack of client participation.
Any costs paid to third parties on your behalf, such as advertising spend, software subscriptions, or contractor fees, are non-refundable. These costs are passed through to you at cost and are not part of our service fees.
To cancel services or request a refund, you must submit a written request via email to info@fragrancelightil.world. Your request should include your name, contact information, service details, and the reason for cancellation or refund request. We will acknowledge receipt of your request within two business days and provide a response within seven business days. If your refund request is approved, we will process the refund within fourteen business days using the original payment method.
In cases where a prorated refund is applicable, the refund amount will be calculated based on the number of days or months remaining in your service period, minus any applicable cancellation fees and costs for work already performed. We will provide a detailed breakdown of the refund calculation for your review. Prorated refunds are issued at our discretion and are subject to the terms outlined in your service agreement.
If you disagree with our decision regarding a cancellation or refund request, we encourage you to contact us to discuss your concerns. We are committed to resolving disputes fairly and amicably. If we are unable to reach a mutually satisfactory resolution, you may pursue dispute resolution through the methods outlined in our Terms of Use, including mediation or arbitration.
If you wish to modify your service package rather than cancel it entirely, we will work with you to adjust your services to better meet your needs. Modifications may include upgrading or downgrading your package, changing service components, or adjusting the scope of work. Any changes to your service agreement must be documented in writing and signed by both parties.
In some cases, we may allow you to pause your services temporarily rather than canceling them entirely. Pausing services may be available for monthly subscription clients who need to suspend services for a specific period due to business circumstances. Paused services can typically be resumed within three months without penalty. Contact us to discuss whether pausing services is an option for your situation.
If you terminate an annual contract or long-term agreement before the end of the contract period, you may be subject to early termination fees as outlined in your service agreement. These fees compensate us for the resources allocated to your account and the revenue loss from early termination. Early termination fees are typically calculated as a percentage of the remaining contract value.
Neither party shall be liable for any failure or delay in performing obligations under a service agreement due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or technical failures. In such cases, the affected party will notify the other party as soon as possible, and both parties will work together to minimize the impact and find alternative solutions.
To ensure successful service delivery and avoid disputes, clients are responsible for providing timely feedback, approvals, and necessary information; maintaining open communication with our team; reviewing and approving deliverables within agreed timeframes; and notifying us promptly of any concerns or issues. Failure to meet these responsibilities may affect service delivery and your eligibility for refunds.
While we cannot guarantee specific marketing results, we stand behind the quality of our work. If you are not satisfied with our services, please contact us within the first thirty days of service commencement. We will work diligently to address your concerns, make necessary adjustments, and ensure you are satisfied with the services provided. Our goal is to build long-term relationships based on trust and mutual success.
We reserve the right to modify this Return Policy at any time. Any changes will be posted on our website with an updated "Last Updated" date. Changes to this policy will not affect services already purchased under previous terms. We encourage you to review this policy periodically to stay informed about our cancellation and refund procedures.
If you have any questions about this Return Policy or wish to cancel services or request a refund, please contact us at:
Fragrancelightil
61 Merrion Square S
Dublin, D02 EW25
Ireland
Phone: (01) 557 1321
Email: info@fragrancelightil.world
We are committed to addressing your concerns promptly and professionally and will work with you to find a fair resolution to any issues that arise.